Link to frequently asked questions about the ACAT Link to a list of ACAT disciplines, forms, and content options Link to information about the ACAT Online Link to page about the ACAT-N Link to a table comparing paper and online versions
Link to page of printable forms Link to a list of fees and services Link to secure online order site Link to page containing national average scores for the ACAT Link to page about PACAT Incorporated
Getting Started
  • What does the name ACAT stand for? (KB03001)
  • How is ACAT used? (KB03001)
  • How do we choose an ACAT to assess our learning outcomes? (KB03002)
    • What disciplines are available?
    • Can we use different ACATs for different groups of students?
    • Can we change the areas we assess? 
  • Can we see a sample of the questions before we make our decision? (KB03002)
  • How is ACAT revised? (KB03002)

General Information

  • How do we order ACAT? (KB03003)
  • How quickly can we get testing materials? (KB03003)
  • Are there rush processing fees for rapid order fulfillment? (KB03003)
  • How do we return materials for scoring? (KB03003)
  • Can we return unused booklets for a credit? (KB03003)

Should we use the paper or online version of the ACAT? (KB03004)

Are there ways to improve student performance on the ACAT?  (KB03007)


Scoring and Score Reports (KB03006)
  • How long does it take to get our results?
  • Who will the reports be sent to?
  • What information will be in my score report?
  • Do we get individual student scores on pretests?

ACAT Online and ACAT-N (KB03005)

  • How do we use ACAT Online or ACAT-N for assessing our majors?
  • How will you know when we finish testing our students?
  • What additional options are available if we use the ACAT Online or ACAT-N?
  • Do authentication codes expire?
  • Can students with special needs be accomodated?
  • What if something goes wrong during a test?
  • Is technical support available?

ACAT Online/ACAT-N Support Notes

  • What are the minimum specifications my computer needs to run ACAT Online or ACAT-N? (KB03008)
  • I thought ACAT Online was a web-based test. Why am I being asked if I want to install a program on my computer? (KB03008)
  • Is my web browser supported by ACAT Online and ACAT-N? (KB03008)
  • I click on Start the ACAT Online / ACAT-N but the program won't start. (KB03008)
  • How can I find Internet Explorer on my Windows PC? (KB03008)
  • How can I start the test using Edge on my Windows PC? (KB03008)
  • I have Edge on my Mac but cannot start the test. (KB03008)
  • I get a message saying "Your computer screen resolution does not meet the 1024 x 768 minimum required to run this program." but my computer says my screen resolution does meet the requirement. (KB03008)
  • I click on the ACAT Online/ACAT-N "Start" button and get an error message saying my connection with the server was prematurely terminated. All my other connections appear to be fine. (KB03008)
  • I'm not sure what to use for my authentication code. (KB03008)
  • I entered my authentication code and the program started. When it ran the system checks, I got the following message. <Error 3.33: The authentication code you entered has either expired or been used previously. You should notify your proctor or testing supervisor immediately. The program will exit when you click OK.> (KB03008)
  • I was taking the test and my computer restarted. Now it won't let me finish the test. (KB03008)

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