Are there other costs or fees we need to know about?
|Orders for paper tests received less than 10 business days before the administration date will require a rush processing fee. Expedited shipping will also be added to the shipping cost as necessary.
Orders for ACAT Online and ACAT-N authentication codes received after
12 Noon (Central) may not be processed until the following business day.||$35.00|
Replacement or Additional Score Reports. (2 are included with the test fee) - See note 1
Score Data on Digital Media. (Available in June only) - See note 2
Individual Single Page Student Score Reports. Price is per student. (Lists of student scores are provided with the score reports at no charge.)
|Administrative fee for mid-year test configuration change.||$100.00|
Note 1: PACAT Inc. maintains archives of most score reports beginning in 2001 with some archives extending to 1989.
Note 2: The fee applies to each discipline and/or institution code combination for which media are requested. For example, institutions using multiple institution codes to track different cohorts of students can expect to pay a separate fee for each code. Each discipline requested is also dealt with as a separate fee.
How do we order ACATs?
You can place an order using our secure online order site, by printing an order form from this site and sending it to us, or by calling us toll-free. You must provide a valid payment method for your order to be processed. We accept institutional purchase orders and credit cards (VISA, MasterCard, and American Express).
If this is your first order, you will need to provide information about which curriculum and options (if applicable) you have selected.
The selection can be changed as departmental needs evolve but may only be changed once during any administration year (June through May). A department wishing to change its ACAT configuration after administering it at least once during the same year (June 1 to May 31) will be charged an administrative fee for managing the change. Please refer to the list of special fees for the current amount. If you are unsure whether or not the fee will apply to your department/institution, please contact us to inquire.
How quickly can we get testing materials?
In order to avoid rush processing and expedited shipping fees, orders for print tests must be received a minimum of 10 working days prior to the administration date provided with the order. Orders received after 12 Noon (Central) may not be processed until the following day. Materials are typically shipped to arrive 1 week prior to your administration. We typically ship by UPS Ground service with delivery times varying from 1 to 5 days depending on the destination. PACAT ships to your campus but many institutions require shipments to be delivered to a central receiving depot and this may delay arrival in your department.
Orders for ACAT Online and ACAT-N authentication codes are sent by e-mail. Orders received by 10:00 AM (Central) on the day prior to administration (M-F) are filled by email without a rush processing fee.
Are there rush processing fees for rapid order fulfillment?
Orders for print tests received less than 10 working days prior to the administration date provided with the order will be charged a $35 rush processing fee. If necessary, tests will be shipped by 2nd Day or Next Day Air service at your expense. Orders received after 12 Noon (Central) may not be processed until the following day.
Orders for ACAT Online and ACAT-N authentication codes received after 12 Noon (Central) on the day prior to administration (M-F) will be charged a $35 rush processing fee.
PACAT is not responsible for delays caused by order paperwork not being transmitted to us in a timely manner by your campus. Whether or not a rush processing fee is added to the order is determined by when the order is received by PACAT.
How will I know whether or not I'll be charged a rush processing fee?
If you place your order online through our secure website, once you enter the date by which you need the materials, the display will tell you whether or not a rush processing fee will be charged. You will be given the opportunity to adjust your need by date to remove the fee before you place the order.
If you are not placing your order online, call us (866-680-2228) and ask if the fee will be applied.
Use the HelpNow live chat option available on our website and on the order page to ask us.
How do we return materials for scoring?
Test booklets and answer forms can be shipped back to us together or in separate packages. Return your materials in a manner which allows the shipment to be tracked. The U.S. Postal Service has several options using tracking numbers. Commercial carriers (UPS, FedEx) also provide package tracking. If you are shipping overnight, we recommend you use UPS Next Day Air Saver or FedEx Standard Overnight. Our shipping/receiving opens at 10 a.m. (M-F) and packages shipped for delivery before that time could be delayed by 24 hours or more.
Be sure to include the Booklet and Answer Form Return Record with each shipment sent back to us.
Can we return unused booklets for a credit?
Because pencil and paper ACATs are custom printed and are unique to each institution, we do not give credits or refunds for unused materials. All materials, used and unused, are the property of PACAT Inc. and must be returned according to the instructions provided. Return forms with instructions are included with all shipments and can also be printed from this site.
Unused ACAT Online/ACAT-N authentication codes do not expire and can be used at any time. Lost or missing codes will be replaced free of charge.